How to Become Airline Ticketing Agent

How to Become Airline Ticketing Agent

How to Become Airline Ticketing Agent
Binay Poudel

Airline ticket agents welcome passengers, assist with bag checks, and assign seats on the plane. Lifting heavier bags onto the rack behind the counter and providing extensive customer care are also part of this job's responsibilities. Airline ticket agents dusty are to process reservations, changes, cancellations, and notifications of flight delays or cancellations to customers. 

Read the article below to learn how to become an airline ticketing agent.

What is an Airline Ticketing Agent?

An airline ticket agent is a customer service position that helps those flying. They assist travellers with selecting or upgrading seats and bag check-in. If a flight is cancelled, an airline ticket agent can assist customers in changing their reservations or finding new tickets.

What are the role and responsibilities of an Airline Ticketing Agent?

  • Ensure clients are informed of plan changes by checking airline schedules, cancellations, and delays.
  • Addressing consumer concerns and offering support with their issues.
  • Providing refunds, transfer requests, and other changes in the ticket.
  • Explaining to clients the laws and restrictions of travel, such as luggage charges, security checks, and visa requirements.
  • Describing the insurance options provided by the airline, such as trip cancellation insurance or compensation for missing luggage
  • Selling ticket packages that include vacation plans or rental vehicles.
  • Taking reservations online from prospective customers.

How to Become an Airline Ticketing Agent? Qualifications

Good customer service

Customer service supports all present and potential customers by responding to queries, resolving issues, and offering top-notch service. Building solid relationships with clients to secure their continued business is the primary objective of customer service.

Safety Measures

Safety procedures are a collection of established procedures that guarantee minimal risk to people, resources, and the workplace. A business follows step-by-step safety protocols since they not only keep the customers and staff safe but also aid in preventing legal claims.

Sales of tickets

Selling tickets is selling tickets to a concert or sporting event. Each ticket purchaser is given access to the performance or event, whereas those who do not purchase a ticket are excluded. It is also the money made through selling tickets to an event.

Positive Attitude

A mindset and thinking that expects success might be characterized as a positive attitude. It includes confidence in circumstances, results, relationships, and abilities. Expecting the best in every situation is part of having a positive attitude. Therefore, maintaining a friendly and positive attitude toward customers and coworkers is very important and is one of the qualifications of an air ticketing agent.

Other Skills

  • Agent Skills
  • Reservations Agent Skills
  • Consumer Assistance Skills
  • Safety Measures Skills
  • Flight Tickets Skills
  • Sales of tickets Skills
  • Audio-Visual Systems Skills
  • Assignment of seat Skills
  • Service Conditions Skills

Steps to Becoming a Successful Airline Ticketing Agent

Academic Requirements

  • High school diploma degree
  • Two-year college degree
  • Basic computer skills
  • Experience in customer service
  • Knowledge of different foreign languages
  • Mathematical skills

Acquire more knowledge after high school

Ticket agents most frequently hold bachelor's degrees for airlines. The percentage of ticket agents with such a degree is 39%. A high school diploma comes in third with 24%, followed closely by an associate degree with 27%. To deal with passenger travel, airline ticket agents must hold a license from the Department of Transportation. Employees of travel agencies, travel wholesalers, travel booking companies, and travel agencies that offer travel planning services are eligible for the license.

Experience (work and related fields)

A recent high school graduate is looking for employment as an airline ticketing agent with a company passionate about travel and customer service experience. Obtain employment with an airline as an Airline Ticketing Agent to use your five years of airline expertise, superior people skills, and problem-solving capabilities. Hardworking skills, responsible individual with good customer service skills, and professional appearance is gained through experience.

Training (job or related fields)

Most of the time, airline ticket agents are trained by their employers. Depending on the airline and the job of the ticket agent, this training may last a few weeks or months. Learning about the airline's regulations, practices, and computer systems may be a part of the training. The ticket agent may also be instructed to speak with consumers and respond to typical customer inquiries.


A career as an airline ticketing agent is relatively straightforward, yet it calls for experts to take on and complete several jobs. An airline ticketing agent is a customer service person who works at an airport ticket counter, a local airline or travel agency office, or both.

Employment areas

  • Airports
  • Railways
  • Amusement parks
  • Resorts
  • Aviation Industry
  • travel consultancies 
  • Tour management companies 

Job titles

  • Airline Jobs
  • Airline Administrative Support
  • Flight Attendant
  • Operations Agent
  • Avionics Technicians
  • Regional Sales Manager
  • Flight Dispatcher
  • Passenger Service Agent
  • Ramp Planner
  • Sales Representative
  • Airline Flight Instructor

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Salary of an Airline Ticketing Agent

Let us see the average annual salary of an Airline Ticketing Agent in some popular countries.


Annual Average Salary of an Airline Ticketing Agent


$64,054 (AUD)/yr


$ 817.902 (ARS)/yr


38.250 € (EUR)/yr


R$48.484 (BRL)/yr


$50,410 (CAD)/yr


¥93,712 (CNY)/yr

Costa Rica

₡7 599 045 (CRC)/yr


344.808 kr. (DKK)/yr


82,445 ج.م.‏ (EGP)/yr


37 742 € (EUR)/yr


29 174 € (EUR)/yr


38.899 € (EUR)/yr

Hong Kong SAR

HK$268,802 (HKD)/yr


₹3,45,130 (INR)/yr


26.432 € (EUR)/yr


¥3,781,813 (JPY)/yr


RM50,480 (MYR)/yr


$157,553 (MXN)/yr


€ 36.092 (EUR)/yr

New Zealand

$54,414 (NZD)/yr


60 931 zł (PLN)/yr


19 855 € (EUR)/yr

Russian Federation

532 293 ₽ (RUB)/yr


CHF 56'084 (CHF)/yr


24.225 € (EUR)/yr


฿324,644 (THB)/yr


£27,287 (GBP)/yr


155 136 ₴ (UAH)/yr

United Arab Emirates

114,025 د.إ.‏ (AED)/yr

United States

$43,625 (USD)/yr


86.995.666 ₫ (VND)/yr

Bachelor of Aviation in India

Training Course for an Airline Ticketing Agent.

Let us talk about some degree to becoming a successful Airline Ticketing Agent.





Diploma Courses in Airhostess / Cabin Crew Management

Diploma Courses in Aviation Management

Diploma Courses in Airport & Ground Handling Management

Diploma Courses in Air ticketing & Air Fare Management


Bachelor in Aviation Management

Bachelor in Aviation Transport

Bachelor in Civil Aviation Management

BA (Hons) Airline and Airport Management

Bachelor in Commercial Aviation Management

Bachelor of Science in Aeronautics



Master of Business Administration in Aviation

Master in Aeronautic Maintenance Technology and Management

MSc Aerospace Management

M.S. in Aviation Management Logistics

Master of Science in Aviation Finance

MSc Aviation Operations Management

Advanced Master Airline Management

MSc Air Transport Management


Ph.D. in Aviation

Ph.D. in Structural Integrity of Aircrafts

Ph.D. in Aviation Technology and Management

Ph.D. Aviation and Air Transport Management

Ph.D. in Aviation Management


Pros and Cons of Becoming an Airline Ticketing Agent

Being a travel agent can be a terrific alternative for someone who is well-organized and enjoys connecting with many types of people. It is passionate about sharing its love of travel with others. Similarly, there are disadvantages as well.

Some advantages and disadvantages of being an airline ticket agent are

  • There will be comfort and mobility
  • More business ideas
  • More travel opportunities
  • You can be your boss
  • You can work part-time
  • There are various job options
  • An excellent earning potential
  • Not any special training is required

Disadvantages of becoming an Airline Ticketing Agent.

  • Very challenging work
  • Job security in this position is shallow
  • Customers have a wide range of options
  • Most of the work is done online nowadays
  • This job can be stressful
  • High chance of lawsuits by the customers
  • Lots of calls to handle

How to Become an Airline Ticketing Agent. FAQs

What are the essential skills required in this field?

The following is a list of the essential qualifications needed in this field:

  • Strong communication abilities
  • Customer-focused approach
  • Polite
  • Being able to multitask
  • Ability to put in long and irregular hours

What do airline ticket agents do? 

While selling tickets is one of their primary duties, they must also welcome guests, check that every reservation is valid, tell guests about flights, and assist them as they board a plane.

Is being a ticket agent an excellent job?

An excellent career with significant advantages is selling airline tickets. It is both exciting and demanding. Larger airlines typically provide the most competitive compensation, yet salaries vary greatly based on the business and area.

Can airline agents cancel tickets?

Travel agencies, even low-cost airlines, can reserve entire economy seats on domestic and international flights. However, unlike passengers who must interact with contact centers to resolve disagreements, travel agents would be accountable for any issues with blocked fares.

What distinguishes the two terms, ticketing and booking?

Ticketing. Booking and purchasing tickets are two distinct processes. Booking merely reserves the airline seat. A ticket signifies the passenger's right to use the seat because it has been paid for.

Are ticket sellers given free flights?

Gate agents may be entitled to complimentary or discounted travel depending on the airline they work for. These perks may include complimentary travel or discounted rates; in some situations, you may even be able to obtain them for your friends and family.

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